Important information and who we are
Our websites and services are primarily intended for other businesses rather than consumers. This website is not intended for children and we do not knowingly collect data relating to children.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes your name, username or similar identifier, title and gender.
Contact Data includes your address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences and feedback.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not routinely collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), unless strictly required (for example, dietary or access requirements in relation to an event). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may break the law, or we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions.You may give us your Identity, Contact, Financial and Marketing and Communications Data by filling in forms, placing an order, subscribing to our newsletter, responding to a survey or by corresponding with us by post, phone, email or otherwise.
Third parties We will receive personal data about you from various third parties as set out below:
Technical Data from analytics providers such as Google LLC
Contact Data from Wix Inc
Contact Data from publicly available sources (such as your organisation’s website) in connection with business opportunities which might be relevant to you.
Contact Data and Identity Data from your employer in order that we can provide you with access to a service we are providing to your employer.
From time to time, we may work with third parties to identify individuals who may be interested in our products and services or in some cases our clients’ or partners’ products and services. These third parties may give us access to your Contact Data, where they are lawfully permitted to do so.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Purposes for which we will use your personal data
If you place an order with us
If you have placed an order with us, we will use the Identity, Contact, Financial and Profile Data supplied to perform our obligations under our contract with you (for example, to set up individual user accounts to enable such users to access our services). You warrant that you are lawfully permitted to submit any third-party data to us.
We might also use Identity, Contact, Financial and Transaction Data to process the order where necessary for the performance of the contract (for example, to manage payments, fees and charges), or where it is necessary for our legitimate interests (for example, to recover debts owed to us, and/or to administer and protect our business).
If you access or use our subscription or consultancy services
If you access or use our services, we may use Identity, Contact, Profile, Technical, Usage, Profile and Marketing and Communications Data in order to manage our relationship with you. For example, to monitor how our services are being used, to contact you in connection with our services with advice and assistance, or to ask you to complete a review or take a survey. We will only do this where it is in our legitimate interest to do so (for example, to study how our services are being used to make improvements), or where it is necessary in connection with our performance of a contract with you.
From time to time, we might also make suggestions and recommendations to you about additional services that may be of interest to you based on the services you are using and/or to contact you in connection with potential business opportunities that may be of interest to you. We will only do this where it is necessary for our legitimate interests in order to develop our products/services and to grow our business and our relationship with you.
If you access one of our websites
We may use your Identity, Contact, Profile, Usage, Marketing and Communications and Technical Data to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you. We will only do this where you have given consent, or where it is necessary for our legitimate interests (please also refer to the Cookies section below).
We may use data analytics to improve our website, products/services, marketing, customer relationships and experiences. This may involve us using Technical and Usage Data where it is necessary for our legitimate interests, for example, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
We might also use Identity, Contact and Technical Data to administer and protect our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). We will only do this when it is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), or necessary to comply with a legal obligation.
If you subscribe to our newsletter or updates, or if you request to receive free content via one of our websites (for example, a white paper)
We will use your Identity, Contact, Transaction, Profile, and Marketing and Communications Data in order to set up your account (if applicable) and to provide you with content which might be of interest to you. If you have requested specific content, the lawful basis will be your consent.
We may also use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you in order to decide which content may be relevant for you. We will do this only for corporate subscribers where it is in our legitimate interests to do so and your interests and fundamental rights do not override those interests.
If you have requested content provided by a third party, we may share your corporate subscriber details with that third party where you have consented to us doing so, or where it is in our or that third party’s legitimate interests to do so. We will notify you if we intend to share your personal data with the relevant third-party content provider(s) at the point of collecting your personal data and you can withhold consent, or alternatively opt-out of us sharing your personal data by emailing us at firstname.lastname@example.org at that point.
From time to time we may also share your corporate subscriber details with other carefully selected third parties who operate within your industry, and who may be able to provide additional content and services to help grow or provide value to your and/or that third party’s business. Such third parties may contact you via your corporate email address with business-to-business related correspondence, which you can opt-out of at any time. We will only share your information in accordance with the above where we have determined that it is in our or that third party’s legitimate interests to do so and your interests and fundamental rights do not override those interests, and we ensure appropriate safeguards are in place to protect your personal data.
If you wish to object to us sharing your personal data with any third parties as set out above you can do so by emailing us at email@example.com.
If you sign up to an event, seminar or workshop
If you sign up to an event, seminar or workshop, we will collect your Identity, Contact, and Financial Data so that we can facilitate the event, provide an acceptable service, and respond to you. The lawful basis we rely upon for collecting this information is consent. If relevant for the event, we may also need information about dietary or access requirements, in which case we also need your consent as this type of information is classed as special category data.
Some events may be recorded, in which case presenters may have their image and audio captured in the recording. If you are an attendee and choose to interact with the event your comments may also form part of the recording. If an event is being recorded we will always notify you in advance. Our purpose for collecting this information is so we can facilitate the event and provide wider access to its content. The lawful basis we rely on for processing your personal data is our legitimate interests.
Attendee Contact Data may be shared with event sponsors, with other attendees, and with third parties who run similar events which may be of interest to you. We will only do this where you have given us consent to share your Contact Data, or where it is in our legitimate interests to do. If you wish to object to us sharing your personal data with any third parties as set out above you can do so by emailing us at firstname.lastname@example.org.
If you participate in a prize draw, competition or complete a survey
We may use your Identity, Contact, Profile, Usage, Marketing and Communications Data if you have signed up to participate in a prize draw or competition, or if you have completed a survey. We will only use your data to the extent necessary to perform our obligations under a contract with you, or where it is necessary for our legitimate interests (for example, to study how customers use our products/services, to develop them and grow our business).
If you contact us with an enquiry or complaint (for example, via our website, by email, or be telephone)
If you contact us to make an enquiry or complaint, we may collect information, including your personal data, so that we can respond to the enquiry/complaint (as the case may be). We need enough information from you to answer your enquiry or respond to the complaint. If you contact our helpline, we may make an audio recording of the conversation, but will inform you of this at the time. This is so we have an accurate account of the request/complaint so that we can ensure that we are taking appropriate action.
The lawful basis we rely on to process your personal data is our legitimate interests to respond to the enquiry/complaint and to improve our services.
– Personal data captured within one of our Information Centres
From time to time, personal data may be captured within one of our Information Centres made available to paying clients. This will typically be publicly available corporate contact information linked to a particular project or business venture. If personal data may be captured, we will undertake a Data Protection Impact Assessment to ensure the personal data is captured and processed lawfully and that appropriate steps are taken to minimise any impact.
When you become a shareholder
If you become a shareholder we may collect your Identity, Contact, and Financial Data to comply with our regulatory and legal obligations in relation to shareholders, to communicate with you and to facilitate the payment of dividends. The lawful basis we rely upon to process your personal data is: (i) necessary to comply with a legal obligation; (ii) performance of a contract with you; and (iii) our legitimate interests (to effectively run our business and keep you informed of developments and provide notice about AGM’s etc.).
If you apply for a job with us
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We do not intend to market to individual subscribers and ask that you provide your corporate subscriber information when submitting your information to us.
If you are receiving any marketing messages from us, you can ask us to stop sending you marketing messages or ask us to stop sharing your personal data with any third parties for marketing purposes at any time by emailing us at email@example.com or by following the opt-out links on any marketing message sent to you. We will process your request as promptly as practical, however you may receive communications for a transitional period whilst we update your records.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
If you are receiving marketing messages from any third party in respect of whom we have shared your personal data, that third party will be the controller in respect of your personal data and you will need to contact that third party in order to unsubscribe to their marketing messages.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
Google Analytics (Google LLC)
We use the data collected by Google Analytics to track and examine the use of this application and to prepare reports on user activities
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, we will only place cookies where you have given us consent to do so.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
GQI engages different types of processors to perform various functions in connection with the services we provide to you as explained below. With regard to all third parties with whom GQI shares personal data, we have undertaken a commercially reasonable selection process to evaluate the security, privacy and confidentiality practices of those processors to ensure the integrity, confidentiality and availability of our data (including any personal data). Additional safeguards, such as Standard Contractual Clauses and additional due diligence, is also undertaken if the processor is located in a country which does not have an ‘adequacy’ decision (i.e. the country does not have the benefit of a decision from the EU that is has an ‘essentially equivalent’ level of data protection to that which exists within the EU).
GQI may share personal data internally with other group companies to assist with the provision of the services (for example, to assist with responding to an IT request) in which case such group company will be acting as a processor. We will only do this where it is in our legitimate interests to do so, or where it is necessary for the performance of a contract.
In addition, if you have requested information or services from a group company, personal data may be shared internally with that group company in order for that group company to respond to the request. In such a scenario, the relevant group company will be operating as a separate controller.
Some of our group companies are located outside of the UK. We have implemented appropriate protections to meet the requirements of transferring personal data to third countries in accordance with applicable data protection laws.
Other third parties
We may also share your personal data with external third parties such as:
Professional advisers including, but not limited to, lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
In the case of shareholders, with our shareholder registrar.
Other third parties where we have consent to do so.
As detailed above, if you sign up to an event, or if you sign up to receive a report, marketing, or updates on a particular topic, we may share relevant corporate subscriber information with third party organisations linked to that event or third-party organisations operating on our platform that can provide information that may be of interest to you. Such third parties will be independent controllers of your data. We will only do this when: (i) it is required for the operation of the event; or (ii) we have your consent; or (iii) when it is in our, or the third party’s legitimate interests. If we intend to share your personal data with third party controllers, we will communicate this to you at the point at which we collect your personal data so that you can withhold consent or object to receiving such communications (if applicable).
We share your personal data within the GQI Group as set out above. GQI has a global workforce with employees located throughout the world. Employees of GQI may be located in territories worldwide and may have remote access to personal data from third countries. This does not qualify as a restricted transfer as such employees are not separate controllers, but employees, and thus an integral part of GQI. Therefore, the disclosure is carried out within the same controller. The processing, including the remote access and the processing activities carried out by such employees after the access, are performed by GQI, i.e., a controller in a country subject to privacy rules and with an adequacy decision.
Many of our external third parties are based outside the USA so their processing of your personal data will involve a transfer of data outside the USA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, sensitive and private data exchange between the website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our websites are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
If you have given us consent for processing your personal data then you can withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
In addition, under certain circumstances, you have the following rights under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you wish to exercise any of the rights set out above, please contact firstname.lastname@example.org.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
California Consumer Privacy Act (CCPA)
The CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication (“B2B personal information”) from some its requirements. As GQI will only process B2B personal information, this means that it is currently exempt from a number of the CCPA requirements.
If you are a California Resident, the CCPA prohibits us from reselling your personal information unless you have received explicit notice and an opportunity to opt-out of further sales. You also have the right to direct us to not sell your personal information at any time (the “right to opt-out”). To opt-out, you just need to email us at email@example.com.
We will not discriminate against you for exercising any of your CCPA rights.